Premium Support Services Partners with Wessex
As a leading UK distributor for Nilfisk Advance, Numatic, Dulevo, Selden, Prochem, Bay West, Innu-science, Rubbermaid, Vileda, 3M, Sebo, Karcher, ITEAM and many more, we thrive on changing what you know about procuring cleaning equipment and machinery, as well as putting people before profits.
Our passion for creating a sustainable future gives us the power to reinvest into communities and the less fortunate. By reinvesting into our local economies by partnering with local organisations, we ensure a sustainable future for all.
Our environmental responsibilities ensure that our products and services are delivered with minimal impact on the environment. Our commitment to the Carbon Trust SME Network allows us to benchmark ourselves against other organisations and review our continual sustainability progress.
Premium Support Services (PSS) work to the highest moral and ethical principles, ensuring that they communicate with honestly and integrity. Their passion for what they do, drives their ambition to succeed and deliver the highest standards to their customers. PSS has a duty of care to it’s clients and believes in absolute transparency in their work.
Due to the consistently high standards delivered by PSS, their diverse and enviable client list represents some of the biggest names in the public and private sector, retail, leisure, educational establishments and entertainment venues.
The Solution Summary
The long-standing partnership with PSS was founded over 5-years ago when a PSS employee visited a site supplied by Wessex. Impressed by the quality of the feedback given by the on-site cleaning team, Wessex came highly recommended and was subsequently recommended to the PSS Board as a new supplier.
As part of PSS’s high standards for quality, ethics, and desire to source a strategic partner for their janitorial equipment supply, Wessex delved into the organisations pain-points – both to locate where value could be added and where PSS needed improvements. Wessex’s in-depth analysis found that product suitability and quality fell short of expectation and had to be addressed.
Deliveries to secure locations were a constant issue as they were often left in the wrong place. This left PSS staff having to locate the items, usually on large sites, which impacted contract performance.
Product testing was also a necessity for PSS. This ensured their team, and the client, had the highest standard of equipment to complete the job.
what was the issue?
PSS are leaders in their field for delivering an efficient service, on time, professionally maintained. The analysis carried out by Wessex identified some flaws in the supply chain that could be filled with diligent procurement and expert knowledge.
One issue identified was that some of the products being supplied by the current supplier were not compatible with the dispensers used at the customer’s site. This did not align with the business plan’s quality element and was Wessex’s first hurdle to overcome.
As a leader in bespoke cleaning solutions, PSS’s holds its reputation in the highest regard. Testing products before deploying them to a customer’s premises was another pain-point that couldn’t be resolved by their current supply chain.
PSS supplies janitorial contracts to highly secure locations across the UK that require forewarning of deliveries and a patient service with extended booking in times. They needed courier service that listened to instructions and acted with the customer in mind.
To maintain our ‘best in the Highstreet’ brand, we constantly ask a great deal from our suppliers. We require openness, transparency, and honesty throughout our supply chain to ensure that we not only meet our customer’s’ expectations but exceed them daily. Our passion and commitment to service delivery are one of the core pillars of our success.
The Wessex team has consistently always delivered, not just on a single requirement, but on all areas of their service. They are pragmatic, knowledgeable, and my team at PSS have always enjoyed a very open, honest and collaborative relationship with them as a service partner” – Michael Garrett, Managing Director.
What actions were taken?
The vision for PSS was to be the leading contractor for retail, with world-leading customer service all within their ethical stance and client-first mentality.
Through our comprehensive onboarding procedure, Wessex was able to identify the products that were incompatible with the dispensers used and worked on sourcing compatible products that would solve this problem. Consequently, the Wessex team also delivered a significantly lower overall cost per unit through our advanced procurement methods – empowering PSS to deliver better value to their client.
As a leading UK distributor of Cleaning machinery, Wessex delivered a prompt bespoke pricing analysis that not only included product trials and training but gave PSS the freedom and confidence to lower their cleaning machinery TCO and improve operator efficiencies and confidence.
Wessex adapted their own internal procedures to solve PSS’s problems with couriers. We utilised our in-house team of drivers who are targeted on successful deliveries and client satisfaction.
what was the solution?
A bespoke, all-in-one package empowered PSS to deliver their first-class service confidently, backed by a partnership from the Wessex team.
Wessex provides PSS and their team with full nationwide product training from our team of fully accredited engineers and demonstrators to give PSS the most out of their products. The training provided is backed by our comprehensive machinery maintenance contracts, breakdown SLA’s and machine hire for sites that do not require dedicated hardware.
To further enable the team and reduce operational overheads, Wessex also provides complimentary Operational folders, and MSDS sheets for COSHH compliance documentation, stored and shipped directly from the Wessex warehouse.
Not only have Wessex mobilised a remote workforce to distribute PSS goods with their machinery, but our expert couriers ensure the right person on the right site receives the delivery – we call it ‘delivery to the desk’.
Sounds good -
What was the result?
Though the partnership, the Wessex team has helped PSS fulfil their commitment to their clients – to deliver a cost-effective, efficient, and leading service by providing the latest innovations. Our joint commitment to sustainability and the environment gives customers faith that PSS will deliver every time.
Through our joint efforts to be the best in our industries, the contract for one PSS client has gone from one single managed site with two products to over 250 sites nationwide for one of the country’s most well-known retail brands. None of this would be possible without the PSS team’s dedication to excellence, and the Wessex team’s ambition to deliver a janitorial service better than the rest.
Are there any next steps?
Innovation never stops – Our continuous efforts in supporting PSS to deliver the best service has seen the Wessex team develop a set of SLA performance statistics for providing products and services to PSS clients. This gives PSS the ability to accurately report back to their customers on the performance of their contract.
To ensure that PSS remain at the forefront of product innovation and best practice, Wessex is introducing innovation days. This will ensure that the latest offerings are being utilised, keeping PSS at the leading edge of technology and innovation.
“They are pragmatic, knowledgeable, and my team at PSS have always enjoyed a very open, honest and collaborative relationship with them as a service partner”
– Michael Garrett, Managing Director of PSS